What can you expect from us?
All midi files are professionally produced and carefully checked by us. If, despite our intensive checks, you discover technical shortcomings in one of our files, you may contact our support team within one week of purchase. We will then provide a full response or offer a solution within a maximum of 4 days.

As a YOUNIQUE subscriber, which EXTRAS can you expect?
As a YOUNIQUE MEMBER/SUBSCRIBER you can expect full technical support from our support team. This means you will receive a full response as quickly as possible, in the event of technical problems. This (YO)unique support also includes assistance, wherever we are able to provide it, regarding questions about products and their compatibility with your specific system or systems. If we do not immediately have a solution for your problem, we will present your problem to the concerned hardware manufacturer and keep you informed about developments.

Problems with one of our files?
If you are having problems with one of our files, you can e-mail our support department, support@tmfonline.com, f.a.o. Jan Steurrijs. Please do not forget to mention the catalogue number and a clear description of your problem.

Ways to 'arrange' our files
We will not discuss the contents of our files, in terms of 'recorded' tracks, selected management of various instruments/samples, 'arrangement' method and other technical aspects relating to our files. Naturally, we are ALWAYS open to constructive suggestions/advice and will certainly take them into consideration.